SUPPORT
To ensure a worry-free experience with your new artwork.
Here are some frequently asked questions regarding orders, DENTAL FITTING, and artwork care.
Regarding your order
Q. What is the difference between MODEL DISPLAY and DENTAL FITTING?
MODEL DISPLAY is a collection of display models that dentists, dental technicians, and dental hygienists meticulously craft one by one based on the customer's tooth impression. These models are finished with the same precise production process and quality standards as DENTAL FITTING, pursuing beauty as an art piece.
DENTAL FITTING is a service where a dentist at a Dr.Grillz TOKYO certified clinic conducts an examination and fit verification, and the item is then produced for intraoral wear.
Both are custom-made based on each customer's tooth impression. The difference is not in quality, but in their intended use: "enjoying it as an art piece" or "for intraoral wear."
Please choose the one that suits how you want to enjoy it. If you have any questions, please feel free to consult us via our official LINE.
Q. Can you take good impressions?
Yes.
For MODEL DISPLAY, we will send you an impression kit after you place your order, and you will take impressions at home.
For DENTAL FITTING, a dentist will examine you and take intraoral impressions when you visit our clinic.
We provide an IMPRESSION GUIDE to ensure that even first-time users can take impressions with confidence.
Please use this guide, as it clearly explains the impression-taking method, precautions, and tips for getting a good impression through videos.
Additionally, if you are unsure about taking impressions or have a gag reflex, please feel free to consult us using the link below.
We will recommend an impression-taking method tailored to each customer and, if necessary, a specialized impression kit.
Q. Do you offer semi-custom or full custom orders?
Yes.
At Dr. Grillz TOKYO, we offer everything from SEMI-ORDER, where we customize existing collections, to FULL-ORDER, where we create designs from scratch.
We can change metals (such as silver or gold), finishes (such as mirror or matte), add stones, and arrange details, as well as create unique original designs that are one-of-a-kind.
Our dentists, dental technicians, and designers will propose the best plan according to your wishes.
Please feel free to contact us via official LINE to discuss your needs.
Q. How long does it take to complete?
All items are custom-made to order.
Therefore, please allow approximately 2 weeks (business days) after we receive your dental impression (or after your examination and impression-taking are complete for DENTAL FITTING) for delivery.
*Business days are based on our brand's operating days.
*Production time may vary depending on order status and design details.
Additionally, if the dental impression does not meet our quality standards, we may ask you to retake the impression.
We appreciate your understanding and cooperation as we strive to deliver the most beautiful products possible.
If you are in a hurry, please feel free to contact us via our official LINE account before or after placing your order.
Q. Can I cancel or return my order?
All items are made-to-order, so there are conditions for cancellations and returns.
Please check our cancellation policy for details.
If you have any questions, please feel free to contact us via our official LINE account before placing your order.
Regarding DENTAL FITTING
Q. What kind of examination is performed in DENTAL FITTING?
At DENTAL FITTING, a dentist first examines the condition of your oral cavity and proposes the most suitable fitting method for you.
If necessary, we take dental impressions, verify the fit, and make adjustments, aiming to achieve both beauty and safety.
The necessary adjustments vary depending on the condition of your mouth and the design. The dentist will explain this carefully during the examination.
Additionally, depending on the condition of your mouth, we may recommend scaling (cleaning) or cavity treatment.
If you have any concerns, please feel free to consult us, not only during your examination but also before you visit our clinic.
Q. Can I eat or brush my teeth while wearing them?
MODEL DISPLAY is for models and decorative purposes only and cannot be worn inside the mouth.
DENTAL FITTING is produced and fitted under the supervision and confirmation of a dentist.
To ensure your piece remains beautiful for a long time, we recommend removing it during meals and brushing.
Your dentist will provide a detailed explanation of how to wear and care for your piece during your consultation.
Q. Can I wear this even if I have a metal allergy?
Even if you have a metal allergy, it may be possible to create the product depending on the type of metal used.
At DENTAL FITTING, we will check the condition of your mouth and the presence of allergies during your consultation, and then discuss and guide you on the materials to be used.
If you have any concerns, please feel free to consult us via our official LINE account even before placing an order.
Q. What should I be careful about after wearing it in my mouth?
To ensure your appliance remains beautiful and lasts a long time, we recommend removing it during meals and when brushing your teeth.
Furthermore, to maintain your oral health, in addition to your daily self-care, we recommend regular cleanings and dental check-ups.
Our dentists will thoroughly explain how to wear and care for your appliance during your examination, so you can use it with confidence.
About the Work
Q. What if the size doesn't fit?
At Dr.Grillz TOKYO, each piece is individually crafted, and shipped only after inspection and fit confirmation.
Additionally, we record the condition of the completed piece before shipping.
In the unlikely event that you find any defects or concerns with your product, please contact us via official LINE within 3 days of receiving the product, attaching photos of the piece.
After reviewing the details, we will guide you through the best course of action, such as repair, adjustment, or remanufacturing.
Q. How long can it be enjoyed for?
With proper care and maintenance, you can enjoy your item for a long time.
Although the condition may vary depending on the frequency of use and how it's handled, each piece is carefully crafted by hand, so you can enjoy your item for many years to come.
If you notice any deformation or damage, please feel free to contact us via our official LINE account.
Q. Can I remove it myself?
Yes.
DENTAL FITTING is designed to be removable by yourself.
You can remove it for meals and brushing your teeth, and wear it whenever you need or want to.
A dentist will carefully explain how to attach/remove and care for it when you receive it, so even first-time users can feel at ease.
If you have any questions, please feel free to contact us via our official LINE account.
Q. How do I care for it?
After use, gently wipe off any dirt or moisture with a soft cloth, and store the item after it has thoroughly dried.
To maintain the original precision of the piece, we do not recommend using silver cloths, ultrasonic cleaners, or jewelry cleaners.
Additionally, please refrain from polishing or otherwise processing the inner surface of the piece (the surface that touches the teeth), as this may affect the fit.
To ensure your piece remains beautiful for a long time, we also offer maintenance services such as polishing. Mail-in service is also available, so if you are interested, please feel free to contact us via our official LINE account.
Q. Do you offer repairs or maintenance?
Yes.
Depending on the condition of the piece, we offer maintenance such as polishing, as well as repairs and remanufacturing.
Please contact us via our official LINE with photos so that we can assess the condition of your piece.
After assessing the condition, we will inform you of the available options and provide a quote.
About IRODORI
Q. What is a "teascaphe"?
Teeth Cuff is a new form of dental art accessory proposed by Dr.Grillz Tokyo.
Each person's teeth are unique in shape. That's why we embrace these differences as individuality, creating each piece to order based on the impression of each customer's teeth.
Teeth Cuff is a collection inspired by the beauty of teeth, created through the collaboration of dentists, dental technicians, and dental hygienists.
Enjoy collecting and displaying these new art pieces that adorn your mouth.
Please note that "Teeth Cuff" is an original concept proposed by Dr.Grillz Tokyo.
Q. Is Aya a medical device?
No.
IRODORI is a fashion accessory that adorns the mouth, not a medical device.
MODEL DISPLAY is a collection for display and appreciation purposes, made based on your dental impressions.
DENTAL FITTING is a service that involves a dental examination and fit confirmation by a dentist at a Dr.Grillz Tokyo certified clinic, and is manufactured for intraoral wear.
Q. Why do you make them from a tooth impression?
At Dr. Grillz Tokyo, we view the unique shape of each individual's teeth as an integral part of the creative process.
That's why every piece is custom-made based on the unique dental impression of each customer.
Our goal is to bring out the individual beauty that mass production cannot achieve.
And to pursue the precision and perfection that can only be realized through a one-of-a-kind creation.
This is why Dr. Grillz Tokyo creates our pieces from dental impressions.
Q. What is Aya's dental impression registration?
Our Teeth Impression Registration service allows you to register your exclusive dental impression data with us.
The "Aya" series MODEL DISPLAY is a bespoke product, meticulously crafted one by one based on your dental impression.
By registering your dental impression just once, you can then conveniently order items from the "Aya" series for the next six months.
Q. Why is bite registration necessary at Aya Dental Clinic?
The "Aya" series consists of custom-made pieces crafted from each customer's unique dental impression.
By registering your dental impression initially, you can smoothly order items from the "Aya" series for six months without needing to take new impressions each time.
However, even within the registration period, changes in your teeth alignment or dental treatments may cause discrepancies between your registered dental impression data and your current oral condition, potentially making the piece unwearable. In such cases, we kindly request you to re-register your dental impression.
As the "Aya" series are custom-made pieces individually crafted based on your dental impression, a 6-month validity period is set for dental impression registration to maintain the reproducibility of the pieces.
Q. Is there an expiration date for Aya's dental impression registration?
Yes.
The validity period for tooth impression registration is 6 months.
Within the validity period, you can order the Aya series without needing an additional impression.
After the validity period expires, we will require you to register your tooth impression again to create your product based on the latest tooth impression.
Q. Can you check if Aya's dental impressions have been registered?
Yes.
Please have your order number ready and contact us via Official LINE.
Our staff will check your dental impression registration status and expiration date and guide you accordingly.
Q. Is Ayana Dental Fitting safe to use every day?
Yes.
DENTAL FITTING is designed and manufactured for your everyday enjoyment.
However, to keep your piece beautiful and long-lasting, we recommend removing it in the following situations:
・When eating or drinking
・When brushing your teeth
・When sleeping
・During strenuous exercise
If you have any questions, please feel free to consult a Dr. Grillz Tokyo certified clinic or our official LINE.
Q. Can I order an Irodori if I am undergoing orthodontic treatment or am under 12 years old?
If you are wearing orthodontic appliances or are under 12 years old, please consult a Dr.Grillz Tokyo certified clinic first.
The Aya Series is made based on each customer's unique dental impression, so a prior impression taking is required.
If you are wearing orthodontic appliances, taking an impression could potentially affect the appliance, so a dentist will examine the condition of your mouth and then recommend the optimal method.
Additionally, for individuals under 12 years old, we will provide guidance considering the condition of their mouth and their stage of development.
Q. What is the Irodori Gacha?
Aya Gacha is Dr. Grillz Tokyo's new tooth cap collection, where you won't know what you'll receive until you open it.
"What kind of piece will I encounter?"
That sense of excitement is one of the unique joys of Aya Gacha.
Since each piece is custom-made based on the unique dental impression of each customer, you can enjoy your one-of-a-kind piece from the moment it arrives.
Q. What is the Colorful Gacha Challenge?
The "Aya Gacha Challenge" is an official participation-based campaign designed to make the Aya Gacha even more enjoyable.
You can participate by posting photos or videos of your unique Aya Gacha experience, such as the moment of unboxing, the molding process, or encountering your finished work.
Your wonderful posts may be featured in future campaigns or official content.
Q. How can I participate in the Aya Gacha Challenge?
First, enjoy the Irodori Gacha.
Then, simply take photos and videos and submit them via our official LINE account to participate.
For details on how to enter and current campaigns, please refer to the guide included with your product or our official LINE account.
Our staff looks forward to seeing your wonderful and unique submissions.
Q. What kind of posts should I make for the Aya Gacha Challenge?
There are no rules regarding the content of your submission.
For example, you can submit content such as the following:
・The moment you unbox a gacha capsule
・Brushing your teeth before taking an impression
・Impression-taking challenge
・The moment you see your finished work for the first time
・Your reaction the moment you put it on
・Reactions of family and friends
・Introduction of your favorite works
You can freely submit content as long as it shows you enjoying the Aya-Gacha.
You can make it look cute.
You can make it look cool.
You can make it look stylish.
You can make it look absolutely fun.
Please join the Aya-Gacha Challenge in a way that is uniquely yours.
Q. Can I enter the Aya Gacha Challenge multiple times?
Yes.
You may enter as many times as you wish during the campaign period.
Please share your unique ways of enjoying each work and any new discoveries you make.
*Submissions that do not align with the spirit of the campaign, such as duplicate entries with identical content, may be disqualified.
Q. How are the winners of the Aya Gacha Challenge decided?
Staff will select entries based on a comprehensive evaluation of their content, compatibility with the theme, originality, and other factors.
We prioritize entries that show enjoyment of Ayaka Gacha and express individuality, rather than just "well-taken" photos.
Q. When can I receive my Aya Gacha Challenge rewards?
Winners will be notified sequentially via our official LINE account.
The details of the prizes and how to claim them vary depending on the ongoing campaign, so please refer to the notification you receive if you win for more information.






